E-Commerce & Platform-Based Business Models in Turkey
E-commerce in Turkey is opportunity-rich — and compliance-sensitive. Foreign brands and digital businesses often face issues with distance sales rules, returns, consumer complaints, data privacy (KVKK), and marketplace/platform policies. We provide attorney-led structuring so your online operations are compliant, defensible, and scalable.
Where E-Commerce Businesses Face Risk
Problems usually emerge when the business grows — more orders, more refunds, more complaints, more visibility.
- Distance sales compliance: missing disclosures, defective terms, refund disputes
- Returns & cancellations: unclear procedures and timeframes
- Data privacy (KVKK): incomplete notices, consent and cookie misalignment
- Platform exposure: account suspensions, policy violations, brand complaints
Our Structuring Approach
We align legal requirements with operational reality: customer flow, documentation, and platform constraints.
- Document suite: terms, distance sales, pre-information, privacy and cookies
- Consumer process design: refunds, cancellations, delivery and acceptance
- Platform model planning: marketplace, multi-seller, subscription, digital products
- Risk prevention: compliant communication and dispute readiness
Our Services
- Distance Sales Compliance: contracts, mandatory disclosures, return/cancellation workflow
- Terms & Platform Rules: membership terms, seller terms, multi-vendor/platform structures
- Data Privacy (KVKK) & Cookies: privacy notices, cookie policy, consent structure (case-based)
- Marketplace Support: compliance guidance for platform policies and dispute handling
- Commercial Readiness: payment, delivery, invoicing and evidence-ready operational design
Practical Note
Copy-paste policies are a common cause of risk. A compliant e-commerce setup must match your actual business model, product type, return handling, data flows, and platform usage. We structure compliance around how you really operate.